Versand
ALUTEC MÖHL — Shipping Policy
At ALUTEC MÖHL, we partner with the world's leading carriers — DHL, FedEx, and
UPS — through our shipping platform Sendcloud to ensure your order reaches you
safely, on time, and at the best available rate.
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ORDER PROCESSING
All orders are processed within 1–2 business days (Monday to Friday, excluding
public holidays) after receiving your order confirmation. You will receive a
shipping notification with a live tracking link once your order has been
dispatched.
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SHIPPING RATES
Shipping rates are calculated automatically at checkout based on your delivery
address, order weight, and dimensions. You will see the exact shipping cost and
available carrier options before confirming your order — no surprises.
We ship with:
- DHL — primary carrier for Europe
- FedEx — international and express shipments
- UPS — international and express shipments
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ESTIMATED DELIVERY TIMES
Germany 1–3 working days
European Union 3–5 working days
Switzerland & UK 4–7 working days
USA & Canada 7–14 working days
Rest of World 10–20 working days
All delivery times are estimates only and are not guaranteed. Delays caused by
carriers, customs processing, or events outside our control are not the
responsibility of ALUTEC MÖHL.
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INTERNATIONAL ORDERS — CUSTOMS & IMPORT DUTIES
For deliveries outside the European Union (e.g. USA, Canada, Switzerland, UAE),
customs duties, import taxes, and applicable fees may be charged by your
country's customs authority. These charges are the sole responsibility of the
customer and are not covered by ALUTEC MÖHL.
We recommend checking your local customs regulations before placing an order.
ALUTEC MÖHL is not responsible for delays caused by customs processing.
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ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking
number and a direct link to track your shipment in real time via the carrier's
website. You can also contact us at info@alutecmohl.com with your order number
for tracking assistance.
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LOST OR DAMAGED SHIPMENTS
If your order arrives damaged or does not arrive within the expected timeframe,
please contact us within 7 days of the expected delivery date at
info@alutecmohl.com with:
- Your order number
- Photos of the damaged item and packaging (if applicable)
We will work with the carrier to investigate and resolve the issue as quickly
as possible.
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B2B & WHOLESALE SHIPPING
For retailers, distributors, and large volume orders, shipping terms are
negotiated individually. We offer custom shipping arrangements and freight
solutions for bulk orders. Contact us at info@alutecmohl.com to discuss your
requirements.
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PAYMENT METHODS ACCEPTED
- Credit Card (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Bank Transfer (details provided after ordering — payment due within 7 days)
All transactions are processed via encrypted connections to ensure the security
of your personal data.
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CONTACT
📧 info@alutecmohl.com
🌐 www.alutecmohl.com
📍 Glörstraße 20-22, 58579 Schalksmühle, Germany